Legal Policies

TERMS and CONDITIONS

Customer Service

  • Shipping & Delivery 
  • Repair & Warranty
  • Returns & Replacements
  • Unpaid Repairs
  • Payment, Pricing & Promotions
  • Complaints
  • Refunds and compensation

Shipping & Delivery

Repairs usually take 1-5 days from the date they arrive at our repair centre; this excludes the time taken for return delivery which is outside of our control (although we use Royal Mail 1st Class service for the vast majority of devices). Usually we send return devices on the same or second day. Note for complex repairs it may take longer to be processed.
All items we send are strictly First Class (Tracked) and may need to be signed for.
Please note that postage covers UK mainland only. We can send repairs worldwide – but prices vary per country. Please contact us for a price before sending in a repair.

Repair warranty

Our repairs carry a limited 3-month warranty except the following: 

liquid damage repair – 30-day warranty 
Other services repair – 30-day warranty

In the unlikely event your device becomes faulty within the warranty period please send the device back with a copy of the receipt or Order Reference Number and a covering letter detailing the current fault (we are not liable for your costs to return the device to us). We will investigate and respond within THREE working days. If the problem is related to the initial repair, we will carry out a further repair free of charge and return it at no additional cost. If the device has further problems not related to original repair or parts not replaced in previous repair, we will contact you and let you make an informed decision with regards to the additional cost. We will attempt a re-repair on your device ONCE after the initial repair. If after this, the device is still faulty we will issue a refund (minus the payment processing charges and postage fees). We will need to see the device to confirm it is faulty prior to issuing a refund without exception. 

To clarify: If you send a device to us under the repair warranty, the cost of the postage to send the device to us will be covered by you, however we will return the device to you free of charge if a problem is found to be related to our original repair. If the problem is not related to the original fault or no fault is found, return postage charges will be applied.

Returns & Replacements

We offer 7 days return period as explained below.

All the products on sale from compu-sat.co.uk have met our high quality-control standards. However, if you find a defect with any product purchased, please let us know via ‘contact us’ form.

Goods which are defective on receipt must be returned for a full refund or replacement. Goods found to be defective within 7 days will be replaced.
Goods found to be tampered with by the customer will not be replaced, but will be returned at the customer’s expense. 

We do not operate a try before you buy policy. If you wish to return goods which are not faulty, we will accept the return providing the goods are in a good clean condition suitable for re-sale in the original packaging and having not been used. These goods can be exchanged for other products, subject to the difference in costs being addressed along with a postage fee, or refunded, less postage and packing. A handling fee of 15% will be deducted from any refund processed.

 
Refunds by credit card are made to the same credit card that was used for the purchase.

Refunds by PayPal are made to the same email address (payment method) that was used for the purchase.

The above conditions are in addition to your statutory rights which are not affected. 

Unpaid Repairs

Units will be held for a MAXIMUM of SIXTY days, after they are either repaired, deemed beyond repair or requiring a top up additional payment. We will make reasonable attempts to contact you by phone and email a minimum of THREE times. If you have not made payment within SIXTY days, the device will be auctioned to recover our costs.

Payment, Pricing & Promotions

Payments are due immediately once a repair has either been completed successfully or if the device has been deemed beyond repair or you refuse a top up additional payment fee. Cheque payments will be subject to a clearance delay of approximately 7 working days. Cheques are to be made payable to COMPUSAT.

We accept Visa, Mastercard, Switch, Maestro, Solo, AMEX, Visa Delta & PayPal via our online payment system.

Errors in Invoices, Receipts or Payments

Whilst we endeavour to ensure accuracy in all that we do, occasionally errors do happen. We will correct any errors in Invoices, Receipts or Payments as soon as possible, and no later than THIRTY days of agreeing to do so.

Complaints

We have many satisfied customers, and our complaint resolution system helps us to ensure that our customers are satisfied, even when things go wrong. 

If you have a complaint, please contact us either by email or by letter. Upon receipt of your complaint, we will investigate to see what went wrong so that we can resolve it to your satisfaction, and to avoid reoccurrence in the future. We undertake to: 

Acknowledge complaints your complaints within FIVE working days
Advise you how long it will take to resolve the complaint 
Keep you informed throughout the process

We will take all reasonable care to ensure that any details that you submit to us are kept secure. The details that you submit to us will be kept to process orders only.

Order Confirmation

As soon as you place your order you will receive an order confirmation email.  This means that we have received your order on our system and pre-authorized your payment for the purchase.

Order Shipment

If your order is stock and we process the charges to your credit card it will be dispatched within TWO business days from the date of your order.  We will send you tracking information within 24 hours of your order being dispatched to the email address you provide when checking out.  If you do not receive tracking information from us within THREE business days of your order, please email us at contactus@compu-sat.co.uk

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged please email photos to contactus@compu-sat.co.uk and we will process an insurance claim on your behalf.

Cancellations & Refunds

All orders cancelled after 24 hours are subject to a £2.99 administration fee whether or not your order has dispatched.  If you order has dispatched, you (the buyer) will also be responsible for the cost of return shipping charges. Refunds will only be issued when returned if it has been dispatched and to the original payment method you used when placing your order.

Refunds and compensation

The minimum information we need from you for any claim is:

  • Name and full address of the sender and intended recipient
  • The amount of postage paid
  • Where the letter or parcel was posted
  • Original proof of posting e.g. Post Office® receipt (certificate of posting), On-Line postage receipt (stamped at Post Office®) or copy of Docket Book
  • Original proof of value if claiming for the contents, e.g. till receipt, bank statement, etc

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PRIVACY POLICY NOTICE

Last updated May 11, 2020

Thank you for choosing to be part of our community at CompuSat (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our notice, or our practices with regards to your personal information, please contact us at contactus@compu-sat.co.uk.

When you visit our website http://www.compu-sat.co.uk, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Sites and our services.

This privacy notice applies to all information collected through our website (such as http://www.compu-sat.co.uk), and/or any related services, sales, marketing or events (we refer to them collectively in this privacy notice as the “Services“).

1. WHAT INFORMATION DO WE COLLECT?

2. HOW DO WE USE YOUR INFORMATION?

In Short:  We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.

Request Feedback. We may use your information to request feedback and to contact you about your use of our Services.

To protect our Services. We may use your information as part of our efforts to keep our Services safe and secure (for example, for fraud monitoring and prevention).

To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user’s consent.

To enforce our terms, conditions and policies for Business Purposes, Legal Reasons and Contractual.

To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
To deliver services to the user. We may use your information to provide you with the requested service.

To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.

For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Services, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In Short:  We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.We may process or share data based on the following legal basis:

  • Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.
  • Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
  • Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
  • Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

  • Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Services, which will enable them to collect data about how you interact with the Services over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.
  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Third-Party Advertisers. We may use third-party advertising companies to serve ads when you visit the Services. These companies may use information about your visits to our Website(s) and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short:  We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

5. DO WE USE GOOGLE MAPS?

In Short:  Yes, we use Google Maps for the purpose of providing better service.

This website, mobile application, or Facebook application uses Google Maps APIs. You may find the Google Maps APIs Terms of Service here. To better understand Google’s Privacy Policy, please refer to this link.

By using our Maps API Implementation, you agree to be bound by Google’s Terms of Service. You agree to allow us to obtain or cache your location. You may revoke your consent at anytime.

6. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

In Short:  We are not responsible for the safety of any information that you share with third-party providers who advertise, but are not affiliated with, our websites.

The Services may contain advertisements from third parties that are not affiliated with us and which may link to other websites, online services or mobile applications. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy notice. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services or applications that may be linked to or from the Services. You should review the policies of such third parties and contact them directly to respond to your questions.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short:  We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than 2 years.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short:  We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the services within a secure environment.

9. DO WE COLLECT INFORMATION FROM MINORS?

In Short:  We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at contactus@compu-sat.co.uk.

10. WHAT ARE YOUR PRIVACY RIGHTS?

In Short:  In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt-out of interest-based advertising by advertisers on our Services visit http://www.aboutads.info/choices/.

11. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

12. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short:  Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from our systems.

13. DO WE MAKE UPDATES TO THIS POLICY?

In Short:  Yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

14. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy, you may contact our Data Protection Officer (DPO), Christopher Preston, by email at contactus@compu-sat.co.uk, or by post to:CompuSat Christopher Preston19, Park StreetHaslingden BB4 5TF United Kingdom

HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?Based on the laws of some countries, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request form by clicking here. We will respond to your request within 30 days.

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