tomtom’s and pretty much any electronic devices occasionally just stop working for no apparent reason.
Sometimes it’s a simple fix and other times a hardware failure. Listed in our repairs page are the most common faults with descriptions and you can’t find yours.
You have 2 options.
Send us your tomtom with your contact details asking for a free diagnostic inspection. In return you will receive an emailed Status Report detailing our findings and the cost for necessary repairs to return the unit to normal working condition. Then simply decide how you want to proceed the the options we give you and send us a reply email. We will then act as directed. If you choose not to have your tomtom repaired by us we will charge a fee of £12.50 to cover the cost of returning you unit to you.
Telephone us to discuss the problem. It will really help us to help you if you have the tomtom units serial number to hand prior to calling us. The amount of times a unit has been fixed over the telephone by following our instructions annoys our bank manager as we do not charge a fee for the advise. Our policy is, if we get your tomtom functioning again whilst telling you what to do over the telephone, the day you actually break it, you will hopefully use our services to implement a fast and effective repair.